1. Introduction
SM Courier Services is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

2. Who We Are
SM Courier Services
Glasgow, Scotland
07923 499362
info@smcourierservices.co.uk

3. Information We Collect
We may collect and process the following data:

Personal Information
Name
Email address
Phone number
Collection and delivery addresses
Service Information
Delivery details (location, weight, dimensions)
Job requirements and instructions
Technical Data
IP address
Browser type and device information
Website usage data (via cookies)

4. How We Use Your Information
We use your information to:

Provide and manage courier services
Respond to enquiries and provide quotes
Process bookings and deliveries
Communicate updates regarding your job
Improve our website and services
Comply with legal obligations

5. Legal Basis for Processing
We process your data under the following lawful bases:

• Contractual necessity – to fulfil delivery services
• Legitimate interests – to operate and improve our business
• Legal obligations – where required by law
• Consent – where you have given permission (e.g. contact forms)

6. Data Sharing
We do not sell or rent your personal data.

We may share your information with:

Service providers (e.g. IT, hosting providers)
Legal or regulatory authorities where required

All third parties are required to respect the security of your data.

7. Data Retention
We only retain your data for as long as necessary to:

Provide our services
Meet legal, accounting, or reporting requirements

8. Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

9. Your Rights
Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us using the details above.

10. Cookies
Our website may use cookies to enhance your browsing experience.

You can control or disable cookies through your browser settings.

11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these sites.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:

info@smcourierservices.co.uk
07923 499362